1. Return Eligibility:
We accept returns only under the following conditions:
- The item received is defective or damaged.
- The wrong product was delivered.
Returns for reasons such as change of mind or preference will not be accepted.
2. Return Request Process:
To request a return, please contact us at [email protected] within 3 days of receiving your order. Your email should include:
- Order number
- Clear photos of the product showing the issue
- A brief description of the problem
Once we receive your request, we will assess the case and provide further instructions.
3. Return Conditions:
- The item must be unused and in its original packaging.
- All accessories, manuals, and any included items must be returned.
- Returns must be initiated within 3 days of delivery.
- Customers are responsible for returning the item unless the return is due to an error on our part.
4. Refund Policy:
As we only accept Cash on Delivery (COD) payments, refunds will be processed as follows:
- If the return is approved, the refund will be issued in the form of store credit or a replacement product.
- We do not provide cash refunds.
- Refund processing time may take up to 3 business days after the return is received and inspected.
5. Non-Returnable Items:
Certain items cannot be returned, including:
- Items that have been used or damaged due to customer mishandling.
- Products without original packaging or missing components.
- Items marked as final sale or non-returnable.
6. Exchange Policy:
If you receive a damaged or defective item, we can offer a replacement of the same product. Exchanges will be processed after we receive and inspect the returned item.
7. Contact Us:
For any return or refund inquiries, please reach out to us at [email protected]. Our support team will assist you in resolving your issue as quickly as possible.
By placing an order with Tech Earns, you agree to the terms outlined in this Return and Refund Policy.